Privacy Policy
At Bridgewater Caravan Park, we recognise the importance of protecting your personal information and respecting your privacy rights. We are committed to handling personal information in an open, transparent, and secure manner.
This Privacy Policy outlines how we collect, use, store, and protect personal information across our business operations. This policy applies to Euroa Caravan Park (ABN 42 607 286 573), Bridgewater Caravan Park (ABN 93 147 837 371), and entities we own or control, including contractors and service providers engaged to support our operations.
This policy applies when:
• We provide services to our guests and customers
• You use our websites or social media channels
• You contact us directly or provide information to us
• We undertake activities related to the operation of our business
When handling personal information, we comply with:
• The Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth)
• The New Zealand Privacy Act 2020 where applicable
• Any other relevant privacy or data protection laws that apply to our operations
What Personal Information We Collect
Personal information is information that identifies an individual. The personal information we may collect includes:
• Name
• Address
• Phone number
• Email address
• Billing information
• Vehicle or caravan registration details
• Booking information
• Social media interactions
• Account details
We may collect this information:
• Directly from guests and customers
• Through our websites and social media channels
• Through booking systems and customer enquiries
• Through cookies and website analytics tools
• From suppliers, contractors, and third-party service providers engaged by our business
Sensitive Information
Sensitive information may include information relating to racial or ethnic origin, political opinions, religious beliefs, criminal history, or health information.
Bridgewater Caravan Park does not intentionally collect sensitive information unless required by law or directly provided by a guest for operational or safety purposes.
Website Analytics & Cookies
Our websites may use cookies and analytics tools, including Google Analytics, to help us improve website functionality, understand visitor behaviour, and enhance user experience.
Cookies are small text files stored on your device which help websites remember your preferences. You may disable cookies through your browser settings; however, this may affect website functionality.
Our websites may also contain links to third-party websites. Bridgewater Caravan Park is not responsible for the privacy practices of external websites and encourages users to review their individual privacy policies.
How We Use Personal Information
We may use personal information for the following purposes:
• Providing accommodation and tourism services
• Managing bookings and guest communication
• Processing payments and financial transactions
• Marketing and promotional activities
• Improving customer experience and website performance
• Conducting research and business analysis
• Responding to guest enquiries and feedback
• Complying with legal obligations
We do not sell personal information to third parties for advertising purposes.
Disclosure of Personal Information
We may disclose personal information to:
• Related entities we own or control
• Third-party service providers assisting our business operations
• Contractors, suppliers, or advisors engaged by the business
• Government authorities or regulators where required by law
• Third parties where consent has been provided
We may also share de-identified or aggregated data for business analysis, reporting, tourism research, or promotional purposes.
Security of Personal Information
Bridgewater Caravan Park takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored in both electronic and physical formats. We use a combination of physical, operational, and technological security measures to protect this information.
Overseas Disclosure
Some third-party software providers or cloud-based systems used by our business may store data outside Australia or New Zealand.
Where this occurs, Bridgewater Caravan Park will take reasonable steps to ensure personal information is handled in accordance with applicable privacy laws.
Accessing or Correcting Personal Information
Guests may request access to personal information held by Bridgewater Caravan Park or request corrections if information is inaccurate or outdated.
Requests can be made by contacting:
Privacy Officer
Bridgewater Caravan Park
bookings@bridgewatercaravanpark.com.au
We may request identification before releasing personal information.
Retention of Information
Personal information will only be retained for as long as reasonably required for operational, legal, or business purposes.
Privacy Complaints
If you have concerns regarding the handling of your personal information or wish to make a privacy complaint, please contact:
Privacy Officer
Bridgewater Caravan Park
1 Park Street, Bridgewater on Loddon VIC 3516
bookings@bridgewatercaravanpark.com.au
We take privacy complaints seriously and will work to resolve concerns promptly and fairly.
Data Breach Notification
In the event of a data breach involving personal information, Bridgewater Caravan Park will comply with any applicable legal obligations under Australian privacy legislation.
Further Information
Further information regarding privacy rights and obligations is available from the Office of the Australian Information Commissioner:
https://www.oaic.gov.au
This Privacy Policy was last updated in September 2025.
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