Booking Conditions

Booking Terms & Conditions

Our office is open from 9 AM – 5 PM, Monday to Sunday.

• Check-in: 1 PM – 5 PM (Late arrivals must notify staff in advance).
• Check-out: 10 AM.
• Late check-outs (subject to availability and manager’s discretion):
  • $20 surcharge until 3 PM.
  • After 3 PM, a full additional night’s charge applies.

• Check-in: 2 PM – 5 PM (Early or late check-ins must be pre-arranged).
• Check-out: 10 AM.
• Late check-out (if approved by management):
  • $20 per hour surcharge after 10 AM.
  • The surcharge must be paid in advance.

• Premium & River View Sites: 2-night minimum stay at all times.
• Long Weekends (Australia Day, Labour Day, Anzac Weekend, King's Birthday): 3-night minimum stay.
• Easter & Melbourne Cup Weekend: 4-night minimum stay.
• Christmas & New Year Period: 5-night minimum stay.

• A one-night charge is required as a deposit at the time of booking.
• Full payment is required 48 hours before your stay.
• Bookings are not confirmed until the deposit is received. Failure to pay by the due date may result in automatic cancellation.

• Cancellations made within 4 weeks of arrival: The one-night deposit is non-refundable.
• Cancellations within 48 hours of arrival or during stay: No refunds will be provided.
• Cancellations for Christmas, New Year, Public Holidays, and Long Weekends:
  • Less than 2-week notice: Full booking amount is non-refundable.
• Cancellations made more than 4 weeks before arrival: A refund will be given, minus a $20 administrative fee.
• Reduction of nights or guests after booking: Treated as a partial cancellation, and the refund policy applies.
• No refunds for early departures or change of mind once checked in.
• No refunds due to weather-related cancellations.
• Errors made by guests in bookings: If a refund is approved, the $20 administrative charge applies.
• Credits instead of refunds: Are only given at the owner’s discretion. Staff are not permitted to approve credits.

• Booking modifications (e.g., change of dates or upgrade accommodation) must be requested at least 7 days before arrival.
• Changes within 7 days of arrival are subject to availability and may incur fees.

Change of Mind Policy

Euroa Caravan Park & Bridgewater Caravan Park

We understand that plans can change. Our Change of Mind Policy applies under the following conditions:

• A change of mind request      is only valid within 24 hours of the booking being made.
• Requests made after 24      hours will be subject to our standard cancellation policy.

Within 24 Hours of Booking

If you change your mind within 24 hours of making your booking, you may choose one of the following options:

1. Refund Option
   • Receive a refund of the       amount paid, less a $20 administration fee.

1. Credit Option
   • Retain the full amount       paid as a booking credit, valid for 12 months from the       original booking date.
   • Credit may be used       toward a future stay at either Euroa Caravan Park or Bridgewater       Caravan Park.

Additional Information

• All change of mind      requests must be made in writing (email preferred).
• Credits are      non-refundable and cannot be exchanged for cash.
• Credits are subject to      availability and standard booking conditions at the time of rebooking.

• If you fail to check in on your scheduled arrival date without prior notice, your booking will be forfeited with no refund or credit issued.

• Guests are responsible for any damage to the property or facilities during their stay and will be charged accordingly.
• A cleaning fee may apply if accommodation is left in an unsatisfactory condition beyond standard cleaning requirements.

• Pets are only allowed in designated pet-friendly areas and cabins.
• Pets must be kept on a leash and not left unattended.
• Additional cleaning fees may apply for pet stays.

• Management reserves the right to evict guests who engage in unruly behavior, fail to follow park rules, or disturb other guests.
• No refunds will be issued in such cases.

• In cases where a stay must be cancelled due to unforeseen circumstances beyond our control (e.g., government restrictions, natural disasters), refunds or credits will be considered on a case-by-case basis.

• If you arrive late or leave early for any reason, no refund or credit will be issued for unused nights.

• Bookings made via third-party websites (e.g., Booking.com, Expedia, etc.) are subject to their own cancellation policies.
• If you booked through a third party, you must contact them directly for cancellations or refunds.

We highly encourage all guests to take out travel insurance to cover unexpected cancellations, travel disruptions, or emergencies.